Career Opportunities

General Responsibilities

·       Listen, analyze and calculate the customer’s unique order requirements.

·       Receive and process orders using the DMSI Agility computer system.

·       Provide product information and quotes to customers in a timely fashion over the telephone, on line or in person.

·       Maintain office records and generate reports(automated and manual).

·       Perform other duties as determined by the Director of IT and Customer Experience.

 Education & Experience

·      Prior customer service experience preferred

·      Proficient in Microsoft Office Suite ,especially Excel; Ability to learn quickly DMSi Agility, B-Informed and Millwork Configurator software systems

Key Skills & Competencies

·      Proficient in English—strong reading, writing, and verbal communication

·      Proficient in Math—including  measurements (fractions)

·      High level of accuracy, efficiency and accountability; attention to detail

·      Excellent communication and interpersonal skills; pleasant phone presence

·      Must demonstrate strong organizational skills and ability to multi-task in fast paced environment: answer phone, speak with customer, enter orders, research product

·      Positive attitude within a sales team environment and meet or exceed goals set by the Director of IT and Customer Experience                              

·      Strong desire for continued growth and learning

·      Flexibility with work schedule per demand (longer or shorter hours)

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DUTIES AND RESPONSIBILITIES‍

Website

o  Help write content for website blog

o  Communicate with vendors for marketing releases for website

Email Marketing

o  Create email marketing campaigns through Constant Contact to send to customers and employees

o  Create a variety of email marketing campaigns such as newsletters, product flyers, and informational guides

o  Create strong call-to-action and attention-grabbing emails that will help retain and enhance customer awareness of products and information  

Social Media

o  Work with the Marketing and Sales department to create social media posts using Instagram, Facebook, and LinkedIn

o  Manage Instagram, Facebook, and LinkedIn accounts

o  Continuously stay up to date on trends and social media insights

o  Track impressions and report data on a bi-weekly basis

Digital Marketing

o  Create digital designs through the design platform Canva

o  Create digital advertisements that appeal to customers as well as promote vendors’ products

JOB QUALIFICATIONS

Very strong marketing skills to include:

o  Ability to prepare marketing proposals and presentations based on company needs

o  Creating new content ideas

o  Knowledge of social media platforms

o  Knowledge of digital design

·      Proficient with MS Word and PowerPoint

·      Ability to prioritize and manage multiple tasks at one time

·      Ability to work independently on daily tasks and projects

·      Ability to review and understand current process and make recommendations for improvement

MOST FREQUENT CONTACTS

·      Director of Sales & Marketing

·      Director of IT

·      Director of Human Resources

·      RBS Purchasing Team

·      Vendors

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General Responsibilities

·       Operate a sit down forklift and an RF scanner to pull and pick material

·       Load trailers in a safe manner assuring accurate counts and description of product loaded

·       Assist in installing racks and shelving safely as different SKU’s are added and deleted from inventory

·       Review and document receiving reports, purchase orders, rejection slips, credit, debits and other paperwork that is required

·       Clean, maintenance and perform any other duties as determined by Warehouse Supervisor or Director of Operations

Qualifications

·      Work Schedule: Monday – Friday (Dayshift - Ability to be flexible with work schedule per sales demand longer hours or shorter hours)

·      Ability to communicate effectively in order to maximize customer satisfaction through accurate and efficient warehouse service; proficient in English language in order to read and use shipping documents required

·      Ability to operate a sit-down forklift is required – will train

·      Previous warehouse experience is preferred

·      Ability to work in a team environment

·      Capacity and willingness to abide by company safety policies in order to minimize work-related injuries/illnesses

·      Ability to work inside and outside and in extreme temperatures and conditions

Physical Demands and Abilities

·      Ability to lift and/or move objects up to 80-100lbs

·      Frequently required to stand, walk, stoop, kneel, crouch or crawl

·      Frequently required to sit and climb or balance

·      Respond to visual, verbal and audible sounds/commands

·      Use hands to handle or feel objects, reach and grab with hands and arms

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